Frequently Asked Questions About Personal Efficiency Consulting
What is a Type-A personality?
Definitions vary; there is no standardized “Type-A Personality Test” like the SAT (although if you liked taking the SAT, that’s a good sign you’re Type-A) and it has nothing to do with your blood type.
We define a Type-A personality as someone who finds comfort in lists.
I know I’m not a Type-A personality. Can I still benefit from your personal efficiency consulting services?
Yes! We can solve specific problems via our flat-fee solution packages. While we specialize in working with Type-A personalities, we have experience working with all kinds of people; if you’re open-minded and eager to solve your problem, we can definitely help you.
Will you come in and organize my kitchen / bedroom / garage / closets?
No. We’re not home organizers, although naturally there is some overlap. We do make home visits on occasion, but our focus is on helping Type-As implement an organizational system for their home (i.e. cleaning/shopping charts, inboxes, calendars) and not to revamp closets. If your garage needs an overhaul, we suggest consulting the National Association of Professional Organizers directory to find a professional organizer in your area.
What are your business hours?
We don’t have set hours. Really. The Type-A Way is built on the idea that real organization creates freedom, and it would be hypocritical of us to box our clients or ourselves into an arbitrary block of time. Besides, most of our personal efficiency clients work long days at an office and can’t get away for an hour-long phone call or online consultation. If you can only work at 2am, then we’ll be up and ready for you.
What kind of response time can I expect?
We guarantee a response to all emails and phone calls within 48 hours, although our typical response time is closer to six hours. If you haven’t heard back within 48 hours, please check in again, as we may not have received your original message. Emails are almost always returned faster than phone calls.
What’s your cancellation policy?
Out of respect for our time, we ask that you let us know as soon as possible if you can’t make a scheduled appointment. In theory, clients who repeatedly reschedule at the last minute or miss appointments may be asked to find another consulting firm.
What’s your refund policy?
We guarantee your satisfaction with all of our services. If you are unhappy with our suggestions and/or performance, we’ll make every effort to remedy the situation at no additional cost to you. If a resolution cannot be reached, we will refund your payment in full.
Contact Us
Please use the form below to reach out to us. We respond to all inquiries within one day.
( Form not working? Email us at personalinquiry [at] thetypeaway.com )
Our mailing address:
The Type-A Way
PO Box 31966
Seattle, WA 98103
If you prefer to reach us by phone, please call 206.225.6635. Please note that all voicemails are transcribed and emailed to us, so emailing us directly is often a more efficient choice.
