Our (Negative) Experience with Google Apps
Google really needs to work on its support documentation and sales copy, as I wouldn’t be writing this blog post if their services and their limitations had been expressed clearly.
You can port all of your existing POP/IMAP accounts into your free GMail account. You can also send from any email address, provided you have access to it in order to click the link in their confirmation notice. Great. What they don’t tell you is that every header on every outgoing message will then include this line:
From: yourusername@gmail.com On Behalf Of Your Name
(theemailyouthoughtyousentfrom@yourdomain.com)
This isn’t hiding in the extended headers somewhere… this is right there for everyone using Outlook and other mail programs to see. It’s to protect against spammers using the service, but mostly, it’s annoying. It’s also not mentioned anywhere, except in user forums where fellow GMailers explained that you can avoid this by paying $50/year to signup for Google Apps for your Domain.
I finally fork over my $50, only to discover mid-process that they limit the number of domain aliases you can use. (I have 24 separate domains + misspellings of some of those domains.) I think I got to #13 when I was greeted by a mean little red sentence informing me I surpassed this undisclosed limit. Obnoxious!
I also kept getting a mysterious “temporary 502″ error when I tried to access various pages:
Temporary Error (502)
We’re sorry, but your Gmail account is currently experiencing errors. You won’t be able to use your account while these errors last, but don’t worry, your account data and messages are safe. Our engineers are working to resolve this issue.
Please try accessing your account again in a few minutes.
Mind you this error persisted for three days, not a few minutes.
Two emails back and forth with support later, I got zero help. They kept reminding me to change my MX records. Yea, that’s what I’m going to do, send my MX records your way when you can’t explain why half my clicks result in an error message.
I’m sure I could pay $50/year/per domain to avoid this problem, and then port those 24 accounts into another GMail account, but I don’t feel like paying $1200/year for the privilege when Fusemail provides more features and seamlessly handles over 100 domains for $10/month.
In the end, I deleted my Google Apps account and ported all my domains through a single Fusemail.com account (on the suggestion of my new hero, PickledOnion). I’ve been checkiing my email for more than a year now with a real program — Mail.app — and haven’t missed Gmail for a second.
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One of the common problems we run across with Google Apps self-deployments is just what you’ve experienced above – lack of support.
At G-Apps Masters we are an authorized Google Apps Reseller that helps people like you have a memorable and enjoyable experience. While I cannot attest to your specific issues, it does sound like something was not working properly, or not setup right from the onset.
If you like GMail, then Google Apps is a natural extension to bring that to you and your business. However, your points about the “on behalf of” are accurate in most cases, there are ways around that. We can help.
Domains will be trouble – at least with the amount that you currently have. 24 domains (is not unheard of nowadays), but is not ideal for tying in to GA.
I’m not quite sure the likelihood of having you give Google Apps another try. But let us know if you ever want to fire off some questions about what Google Apps for Business can or cannot do. We’ll be very honest and upfront about it. You can reach me directly, or you can contact our support desk at: support@gappsmasters.com
Best wishes!
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