The Type-A Way Privacy Policy

We’re happy to sign non-disclosure agreements at your (and/or your attorney’s) request – but here’s our promise upfront:

• We take all reasonable measures to ensure the security of any client-related data in our possession. We store all client notes and contact information in a SAS 70 Type II-certified CRM that we restrict access to from a single location (aka we don’t expose your data by working in coffee shops).
• We never blog about our clients, explicitly ( John Doe ) or implicitly ( A certain software giant in Redmond ).
• We never mention our clients by name, online or offline, without their explicit permission.
• We may blog about client observations in aggregate ( We notice most of our clients do not fully take advantage of their keyboard shortcuts ).
• We will not divulge the name of our company or the nature of our business to your employees without your permission. We can work covertly if necessary.
• Due to the nature of our field, we often work with businesses that are in varying degrees of competition with one another. We never, ever divulge any information about our clients to one another, under any circumstances, nor do we allow our suggestions to be influenced by non-public information we may have on a competitor.
• We take great care to maintain confidential communications with our clients. In other words, we will not leave a detailed message with your secretary.
• If we run into you on the street, we will say hi, but we will not divulge the nature of our relationship to your companions.