Frequently Asked Questions

I had a Type-A boss once. She drove me nuts.

We hear that a lot, but we promise that we’re not like that. We use Type-A in a positive light — detail-oriented, focused, and hard-working — exactly the qualities you want in a consultant. While we generally encourage imposing a bit more order in some areas of the workplace, we actively discourage micromanagement and we find the more productive and happiest employees are those who have increased freedom and responsibility.

What are your business hours?

We don’t have set hours. Really. The Type-A Way is built on the idea that real organization creates freedom, and it would be hypocritical of us to box our clients or ourselves into an arbitrary block of time. Most of our clients are already working overtime (which is why they call us!). If you can only work at 2am, then we’ll be up and ready for you.

What kind of response time can I expect?

We guarantee a response to all emails and phone calls within 48 hours, although our typical response time is closer to six hours. If you haven’t heard back within 48 hours, please check in again, as we may not have received your original message. Emails are almost always returned faster than phone calls.

What’s your travel policy?

We will travel anywhere in the world to meet with clients. The cost of airfare, hotel, and a rental car (if necessary) will be added to your bill. Wherever possible, we prefer to fly coach on Delta/Northwest, stay in a Hampton Inn, and rent cars from Hertz.

What’s your cancellation policy?

Out of respect for our time, we ask that you let us know as soon as possible if you can’t make a scheduled appointment. In theory, clients who repeatedly reschedule at the last minute or miss appointments may be asked to find another consulting firm.

What’s your refund policy?

We guarantee your satisfaction with all of our services. If you are unhappy with our suggestions and/or performance, we’ll make every effort to remedy the situation at no additional cost to you. If a resolution cannot be reached, we will refund your payment in full.

Our mailing address:

The Type-A Way
PO Box 31966
Seattle, WA 98103

If you prefer to reach us by phone, please call 206.801.1556. Please note that all voicemails are transcribed and emailed to us, so emailing us directly is often a more efficient choice.